When a scam involves crypto, the exchange that received the funds is often the one place that can actually freeze an account. Reporting to the exchange is a step many victims skip, yet it can matter more than almost anything else. This guide shows you how to do it well.
Why the exchange matters
Scammers almost always need an exchange to turn stolen crypto back into cash. If tracing shows your funds reached one, that exchange can review the receiving account and freeze it when there is a police request. No exchange can promise this, but it is one of the few places real action can happen.
Two exchanges to contact
| The exchange you sent from | It can flag the receiving address and support your police report |
|---|---|
| The exchange that received the funds | It can review and freeze the account through legal channels |
You may not know the receiving exchange at first. Tracing the transaction hash on a block explorer often reveals it, because exchange wallets are widely known.
What to include in your report
- ✗ Your account details on the exchange you used
- ✗ The transaction hashes and receiving wallet addresses
- ✗ The date and amount of each transfer
- ✗ A short description of the scam
- ✗ Your police or fraud centre reference number
How to send it
- Use the official support or report form inside the exchange app or website, not a link someone sent you.
- Be factual and brief, and attach your evidence.
- Ask for a ticket number so you can follow up.
- Mention that law enforcement is involved and give the reference.
- Keep a copy of everything you send.
Reporting an impersonator
If the scam involved someone pretending to be the exchange, report that too. Many exchanges have a dedicated channel for fake support accounts and phishing sites. The Binance Verify page, for example, lets you check whether a contact is genuine, and report it if it is not.
What the exchange can and cannot do
| Can | Flag and review a receiving account |
|---|---|
| Can | Freeze funds when a legal request is made |
| Cannot | Reverse a completed blockchain transfer |
| Cannot | Act on your word alone without a police report |
Keep the police in the loop
The exchange usually needs a formal request from law enforcement to freeze or release information. That is why your police report and reference number are so important. Report to the FBI Internet Crime Complaint Center (IC3), Action Fraud or the Canadian Anti-Fraud Centre and share the reference with the exchange.
Will the exchange tell me who the scammer is?
No. It can only share account details with law enforcement, not with you.
Is it worth reporting if a lot of time has passed?
Yes. Old reports still help link accounts and support wider cases.
Following up without being a nuisance
After you send your report, ask for a ticket number and a realistic timescale. Then follow up once, politely, if you hear nothing. Exchanges handle huge volumes, so a calm, factual message with your reference attached is far more effective than many angry ones. Keep every reply in the same folder as your other evidence.
Remember this
- The receiving exchange is where funds can be frozen.
- Report to both exchanges involved.
- Give hashes, addresses and a police reference.
- Report impersonators through official channels.
Your next read
- Crypto Chargeback on a Debit Card: Does It Work?
- Tricked Into a Bank Transfer? Can You Get a Refund?
- Is Crypto Recovery Real, or Always a Scam?
- Crypto Scam Lawyer: Do You Need One?
- Fake Crypto Investment Sites: How to Report Them
Search ReclaimDC report crypto scam to exchange on Google, Bing, YouTube, TikTok or ask ChatGPT.
Want help with your exchange report?
Send ReclaimDC your transaction details for review.
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General information only. ReclaimDC does not promise any recovery outcome.
